Customer Support

Payment Options

We accept MasterCard, Visa, American Express, Optima, and Novus (Discover).

Since we ship from multiple distribution centers, the items on your order may arrive at separate times. If your order was scheduled to ship within 30 days, and you were billed in full at the time of order, but your order has not shipped within 30 days, please contact customer service at 1-877-688-7039.

Shipping & Delivery

To make buying from us simple, shipping and handling within the contiguous U.S. (UPS ground or common carrier) is free of charge on most products. "Sinks, tubs, toilets, bidets and plumbing accessories are excluded from our free shipping promotion." Please note that you may elect to pay additional charges for items taken off the truck and/or to your door. Please contact customer service for Alaska, Hawaii and International shipping costs. If you need a faster delivery, you can arrange for overnight or second day delivery. Contact customer service for more information and costs. Many products are ready to ship within two days of your order, while others are manufactured when you place the order. Once your order is placed, shipping date(s) will be e-mailed to you.

Returns

Bellacor offers a no-hassle return policy. If, for any reason, you are not satisfied with your purchase, return it and Bellacor will promptly refund your money (excluding shipping and handling charges). Simply follow the instructions below:

1. Please understand Bellacor cannot accept returns after 30 days from shipping date.
2. All return items must arrive back to Bellacor in resalable condition. Products must be new, unused, unaltered and uninstalled (with no cut or clipped wires, or contact with water.) The items must arrive with the original packaging and accessories. Products not in original condition will not be accepted for return.
3. Contact Bellacor customer service or toll free at 1-877-688-7039, during normal business hours for a Return Authorization Number prior to returning the product. Products will not be accepted without a Return Authorization Number.
4. Indicate your Return Authorization Number on the packing slip and include your packing slip with your return.
5. Write your Return Authorization Number on a blank piece of paper and securely tape it to the outside of the package to be returned.
6. Returns must be shipped prepaid and insured. If the return is due to a Bellacor error, Bellacor will pay for the cost of shipping. Please contact BellacorPro customer service or toll free at 1-877-688-7039, during normal business hours for return authorization and instructions.
7. Ship returns to:
   Bellacor Customer Service
   2425 Enterprise Drive, Suite 900
   Mendota Heights, MN 55120
   

Handle delicately! Please allow two weeks for your return to be processed.

*Due to the nature of some types of orders, the standard return policy will not apply. Please review.

1. "Large Orders" Orders for 10 or more of the same item or with a dollar value greater than $2,500 are subject to a 25% restocking charge. For large orders we recommend that you order a sample to ensure the item meets your requirements.
2. Quoted Product Items sold that have been quoted, but do not appear on Bellacor's website may be non-returnable or subject to a 25 % restock fee. You will be advised at the time of order if the item is non-returnable or if it is subject to a restocking fee.
3. Custom Orders Product that has been customized or built to order are non-returnable and non-cancellable once the order has been placed.

Cancellations

Please contact customer service toll free at 1-877-688-7039 for cancellations.

Damaged Merchandise

If you receive damaged merchandise, we strive to make the replacement process quick and easy. Be sure to notify both the carrier and Bellacor.com within 24 hours of delivery. Please keep all packing materials.


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